Attrition

In response to "The staff turnover of 23.5 per cent in Business process outsourcing is a major concern in these tough times " by Pijush Lodh Sep. 1, 2008

"The BPO industry hires a large number of graduates who are bright and ambitious. From our analysis, the overall compensation structure design is not competitive when compared to general market practices. This means that BPO employees do not receive as much cash-in-hand as their peers in other industries. When you add unattractive remuneration to working shifts, lack of career development, and monotonous tasks, it is not surprising that employees leave when offered a small salary increase," states Oscar De Mello, Country Head of Hay Group's Reward Information Services in India.

- These are complaints from staffs in India. They are working for money and are trapped in monotonous tasks. Low level job satisfaction is not a good sign for the industry. Xansa used 'band' to overcome this issue.