iCIMB 2

More info on iCIMB.

• Contract:
• internal outsourcer for CIMB only - arms length relationship
  
• close door to other clients
• ten year contract, review annually with more services being added
• service credit issues - consistenty being charged for jobs not meeting KPI
  
• Outsourcing work
• very little work on accounting outsourcing - mainly branch accounting and auto loan processing. Since March 2008, CIMB has withdrawn its branch accounting and started to do it in-house. Reason? Duplication of work.
• only 13 out of 1,500 staffs work on branch accounting.
• more work on business process outsourcing such as ATM, Speed etc.
• Employees
• contract and permanent

• Risks
• do not forsee any serious risks in relationship
  
• secure with long term contract
  
• Control
  
• passwords/rewards/report